This Privacy Policy explains how Print Palette processes personal data when you use our website, submit print inquiries, upload files, or arrange photo and art printing services in Hong Kong.
We use personal data to respond to inquiries, review uploaded files for basic print suitability, prepare quotations, confirm size and paper choices, manage test print and final production steps, arrange payment, packaging, collection, and local delivery, maintain business records, secure our systems, and meet legal or accounting obligations.
We may share data with payment processors, delivery or logistics providers, hosting and technical support providers, and other operational partners that help us run the website and fulfill orders. These parties are expected to handle information for the agreed purpose and to maintain appropriate confidentiality safeguards.
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, property, or safety of Print Palette, our customers, or others.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances.
To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify the request and to protect customer files from unauthorized disclosure.
Order records, correspondence, and production notes are retained for a practical period to manage service history, accounting, and dispute handling. Uploaded files and related working materials are deleted or anonymized when they are no longer needed for the order or any required follow-up, subject to legal or operational retention needs.
The updated version will apply from the date it is posted on the site unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other suitable communication.
We may collect contact details, order information, uploaded image files, file specifications, consultation notes, payment-related records, delivery or collection details, and limited technical data such as device and browser information. Where needed for print review, we also process the content of customer-provided artwork and related instructions.
We receive data from contact forms, email messages, file uploads, and other communications with our studio. We also generate internal records from file checks, quotation steps, production handling, packaging, and delivery or collection arrangements.
Our site may use essential cookies to support page functions, security, and form submission. We may also use preference cookies to remember basic settings and analytics cookies to understand site use in aggregate. We do not rely on cookies to make automated decisions about customers.
You can usually block or delete cookies through your browser settings, and some devices allow similar controls for tracking technologies. If cookies are disabled, parts of the site may not function as intended, especially features that rely on form handling or session continuity.
